1. Pay attention to what's going on.
2. Practice compassion.
3. Act.
4. Hold individuals accountable for what they do.
(This is Beverly McLachlin, the Chief Justice of Canada's Supreme Court.)
5. Be clear in stating your case.
6. Listen.
7. Be prepared to change.
8. Avoid violence, both physical and emotional.
9. Remain genuine.
10. Treat others with the respect with which you'd like to be treated.
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